JournalAWWA: Raising Consumer Confidence in Water Quality

Jessie Mahr, Director of Technology at EPIC, Samantha Villegas, Director of Strategic Communication Services at Raftelis, and Adam Carpenter, Manager of Energy and Environmental Policy at America Water Works Association, published an article in JournalAWWA about Raising Consumer Confidence in Water Quality.

Water systems must communicate more often and more effectively about their water quality to build and retain trust. In this article, we discuss how to make the annual water quality reports utilities send out more effective, and how to bolster communications through more frequent engagement with customers.